1. Introduction
This Privacy Policy sets out how Digitaljosh Online Technologies, hereinafter referred to as “Digitaljosh”, collects, uses, discloses, and protects the personal information of users and clients across our digital platforms and service offerings. Digitaljosh is a registered technology and creative solutions company operating from Nigeria and servicing clients globally, including those in the United Kingdom, United States, and other jurisdictions.
We are fully committed to respecting and protecting your privacy and complying with international privacy regulations, including the Nigeria Data Protection Regulation (NDPR), UK General Data Protection Regulation (UK GDPR), and the California Consumer Privacy Act (CCPA), where applicable.
By engaging with our services, visiting our platforms, or submitting your data to us, you acknowledge that you have read and understood this policy and agree to its terms.
2. Scope of This Policy
This policy applies to:
All users, clients, and partners who interact with Digitaljosh via our websites, social platforms, emails, or official communication channels.
All services offered, including branding, website design and development, marketing strategy, digital advertising, social media management, content creation, consultancy, and ongoing client support.
All data collected, processed, and retained in the execution of projects, business communications, and payment transactions.
3. Information We Collect
a. Information You Provide Directly
Full name, business name
Email address and phone number
Billing or payment information
Social media handles (where applicable)
Project briefs, documents, and preferences
Communication content (texts, emails, voice notes)
b. Information Collected Automatically
IP address, browser type, location
Session data, click patterns, referring URLs
Platform usage behavior
c. Third-party and Integration Data
Includes information passed through platforms such as Google Analytics, Calendly, Stripe, Paystack, Trello, or other connected tools.
4. How We Use Your Information
We use personal data to:
Respond to inquiries, deliver services, and complete transactions
Provide invoices, receipts, and project timelines
Improve user experience and service customization
Enforce service agreements and protect client information
Prevent fraud and impersonation attempts
5. Project Payment & Fraud Protection Notice
To protect both parties, Digitaljosh enforces strict guidelines for payments:
All payments must be processed only via verified Digitaljosh payment links or company bank accounts.
We do not accept payments via personal or unlisted accounts.
Beware of impersonation; Digitaljosh will never change payment details mid-project.
Suspected fraud or phishing attempts should be reported to: su*****@*********sh.online
We are not liable for any losses incurred through payments made outside our official channels.
6. Legal Grounds for Processing Personal Data
Your data is processed under one or more of the following legal grounds:
Consent (given when submitting forms or requests)
Contractual Necessity (for service execution)
Legitimate Interest (to improve services and protect our systems)
Legal Obligation (e.g., regulatory compliance)
7. How We Share Information
We share data only when necessary, and strictly with:
Contractors or partners involved in your service
Payment platforms (Stripe, Paystack)
Legal, audit, or compliance authorities if required
We do not sell or lease your data.
8. Data Transfers & International Processing
Your data may be transferred and stored in secure servers within or outside your country, including Nigeria, the US, and the UK, under GDPR-compliant frameworks and encrypted storage solutions.
9. Data Security and Storage
Digitaljosh uses:
SSL encryption
Password-protected internal tools
Two-factor authentication (2FA)
Secure cloud storage and access logs
Data is kept only as long as necessary to fulfill its purpose and is securely deleted thereafter.
10. Your Rights and Choices
You can request to:
Access or edit your personal data
Delete your data (if no legal restriction exists)
Withdraw consent at any time
Unsubscribe from marketing communications
Email pr*****@*********sh.online for all privacy-related requests.
11. Cookies and Tracking Tools
We use cookies and analytics tools (e.g., Google Analytics, Facebook Pixel) to:
Improve website performance
Understand visitor behavior
Tailor marketing campaigns
You can control cookie preferences via your browser settings.
12. Children’s Data
Digitaljosh does not knowingly collect data from children under 18. If submitted in error, the data will be deleted once detected.
13. Third-party Websites & Social Media
Our services may link to platforms like Instagram, LinkedIn, or Behance. These platforms have independent privacy policies, which we advise users to review separately.
14. Retention Periods
Client project records: up to 24 months
Financial and legal records: up to 6 years
Marketing data: until opted out
We securely delete or anonymize data after its retention period.
15. Refunds & Service Terms
Project Terms
Engaging our services implies full understanding and acceptance of Digitaljosh’s operational terms. Work begins only after initial payment and documented confirmation.
Refund Policy
Digitaljosh offers a fair-use no-refund policy on services once any level of execution has commenced, unless explicitly agreed upon in writing. Refunds may be considered only under the following conditions:
The project has not been initiated
There has been no material or intellectual delivery
A formal termination request is submitted within 3 business days of initial payment
Termination Rights
Digitaljosh reserves the right to suspend or terminate a project without obligation of refund under the following conditions:
The client fails to make at least 50% of the agreed project payment within the 2 weeks of project period.
The client is unavailable or unresponsive (no communication or feedback for 24+ business days without prior notice)
The client violates the terms of engagement, such as sharing confidential work with third parties without consent
We commit to clear and documented communication in all termination scenarios.
16. Changes to this Privacy Policy
We reserve the right to revise this policy periodically. Significant changes will be communicated through official channels or email notices. The latest version is always available at:
www.digitaljosh.online/privacy-policy
17. Contact Us
For privacy inquiries, project-related concerns, or to exercise your data rights, contact:
Digitaljosh Online Technologies
📧 Email: de*****@*********sh.online
🌐 Website: www.digitaljosh.online
📍 Offices: Nigeria | UK | USA
